(version August 2024)ONEXP and its website onexp.com are owned and operated by ONE B.V, registered address Van Nelleweg 1, 3044 BC Rotterdam, The Netherlands, registered in the Trade Register of the Dutch Chamber of Commerce under no.59888415. We are committed to protecting the privacy of any personal information you share with us. We hold and process your information lawfully following Article 6 of the General Data Protection Regulation 2018. The following policy explains how we collect, use, and protect your information when you visit our website (www.onexp.com) or interact with us through our social media platforms, email, or other means. By visiting our website you are accepting and consenting to the practices described in this policy.
1. What Personal Information is Gathered?
a. Information You Give Us
We receive and store any information you enter on our website or give us in other channels. We do not sell this information to any other party. You can choose not to provide certain information but might not be able to take advantage of particular features. The information you provide forus is given in one of the following two lawful ways: ·
• You consent to be contacted with relevant and specific information about our products and services. You can control which information you receive from us by updating your preferences by emailing us. You have the right to withdraw consent by unsubscribing or contacting us directly (with consent GDPR Article (6)(1)(a)).
• You provide your information to us to complete aservice you have asked us to provide, such as fulfilling an order you haveplaced with us. (through Contract GDPR Article (6)(1)(b))
We collect personal information that you provide to us directly, such as when you:
• Contact us via email (info@onexp.com)
• Subscribe to our newsletter or othercommunications
• Engage with us on social media platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn)
• Provide information through forms on our website
The types of personal information we may collect include:
• Name
• Email address
• Phone number
• Company name
• Any other information you choose to provide
b. Automatic Information
We use your information to:
• Provide and improve our services and your user experience
• Respond to your inquiries and communicate with you
• Send you newsletters and marketing communications
• Analyse how our website and services are used
• Comply with legal obligations
• Prevent or detect fraud or abuses of our website.
The processing of information through the use of cookies on our website is done so in the following lawful way:
• You consent to us to process this information when visiting our website for the first time from a computer or mobile device.
• You have the right to withdraw consent to the use of cookies.
2. Our Cookie Policy
a. What information is shared, and with whom?
We do not sell or share your information with anyone without your consent, apart from in the following ways:
• Third Party agents - to supply the services you have requested such as MailChimp (USA), Monday.com (Israel),Google (USA), and social media platforms (META, LinkedIn, TikTok, YouTube). This could include sharing information for delivery and order tracking, sending promotional emails, and securing bank details.
• Legal requirements – We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
b. How Secure is the Information Held About Me?
• We maintain electronic safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.
• It is important for you to protect against unauthorised access to your password and to your computer. Besure to sign off when you finish using a shared computer.
c. Cookies on our Website
On our website, we use functional (essential) cookies, analytical cookies, cookies related to social media options and tracking cookies for the provision of relevant content. We use cookies for the following purposes:
• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. It helps us improve the performance of our site.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalised features.
• Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display relevant and engaging ads for the individual user and thereby more valuable for publishers and third-party advertisers.
Here are the types of cookies wemay use on our website:
• Session Cookies: temporary cookies that expire when you close your browser.
• Persistent Cookies: cookies that remain on your device for a set period or until you delete them.
• First-Party Cookies: cookies set by our website.
• Third-Party Cookies: cookies set by third parties, which may track your activities on our website and other websites you visit.
3. Your rights
If the Company processes personal information on you, you have the following rights:
• Right to be informed: You have the right to be informed about the collection and use of your personal data.
• Right to access: You have the right to view and request copies of your personal data. This is sometimes called a ‘SubjectAccess Request’. If we agree that we are obliged to provide personal information to you, we will provide it to you free of charge. Before providing personal information to you, we may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information.
• Right to rectification: You have the right to request inaccurate or outdated personal information be updated or corrected.
• Right to be forgotten (right to erasure): You have the right to request your personal data to be deleted. Note that this is not an absolute right and may be subject to exemptions based on certain laws
• Right to data portability: You have the right to ask for your data to be transferred to another controller or provided to them. The data must be provided in a machine-readable electronic format.
• Right to restrict processing: You have the right to request the restriction or suppression of your personal data.
• Right to withdraw consent: You have the right to withdraw previously given consent to process your personal data.
• Right to object: You have the right to object to the processing of your personal data.
• Right to object to automated processing: You have the right not to be subject to a decision based solely on automated processing, including profiling.
You can make a request or exercise these rights by contacting the Company at info@onexp.com and we will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and professional standards.
4. How long do we retain personal information?
The retention period for personal information depends on the nature of the information and the context in which the information is collected. Personal information is retained as long as necessary for the purpose it is collected for. Personal information that is processed within the scope of our services is usually retained for a period of 7 years after the underlying contract ended. It may be necessary to retain personal data for a longer period in order to comply with legal, regulatory,tax, internal company or policy requirements, or if this is necessary with regard to (preparations for) legal proceedings or disputes.
3. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
4. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at:
ONE B.V.
Van Nelleweg 1, 3044 BC Rotterdam, The Netherlands
Email: info@onexp.com
Website: www.onexp.com
Thank you for trusting ONE XP with your personal information. We are committed to protecting your privacy and ensuring the security of your data.
